Terms of service
TERMS & CONDITIONS
Last Updated: 8 September 2026
Welcome to Relive Care.
These Terms & Conditions govern your use of the Relive Care website and your purchase of products from our online store. By accessing or using our website, you agree to be bound by these Terms & Conditions.
If you do not agree with any part of these terms, please do not use our website or place an order.
1. ABOUT RELIVE CARE
Relive Care is an online store offering products to customers through our website.
Throughout these Terms, the words “we”, “us” and “our” refer to Relive Care. The words “you” and “your” refer to the customer or website visitor.
2. USE OF OUR WEBSITE
You agree to use this website only for lawful purposes.
You must not:
• Use the website for any fraudulent or unlawful activity.
• Attempt to interfere with the security or operation of the website.
• Provide false, misleading or inaccurate information when placing an order.
• Use our website or content for unauthorized commercial purposes.
We reserve the right to restrict or terminate access to the website if we reasonably believe that these Terms have been violated.
3. PRODUCT INFORMATION
We make reasonable efforts to ensure that product descriptions, images, specifications and other information displayed on our website are accurate.
However, actual product colour, appearance or packaging may vary slightly from images shown on the website due to lighting, screen settings, manufacturing variations or packaging updates.
Product specifications and features are subject to availability and may be changed by the manufacturer or supplier.
4. PRODUCT USE AND SAFETY
Customers are responsible for reading and following the product instructions and safety information provided with the product.
Products sold by Relive Care should be used only for their intended purpose.
Unless specifically stated otherwise, our products are not intended to diagnose, treat, cure or prevent any medical condition.
If you have a medical condition, are pregnant, have recently undergone surgery, or have concerns about using a particular product, consult an appropriate healthcare professional before use.
5. ORDERS
When you place an order through our website, you are making an offer to purchase the selected products.
After receiving your order, we may send an order confirmation to the contact information provided by you.
An order may be cancelled or refused in certain situations, including:
• Product availability issues.
• Pricing or listing errors.
• Incorrect customer information.
• Suspected fraudulent or unauthorized transactions.
• Delivery restrictions.
• Other circumstances that reasonably prevent us from fulfilling the order.
If we cancel an order for which payment has already been received, the applicable amount will be refunded according to our Refund Policy.
6. PRICING
All product prices displayed on our website are shown in Indian Rupees (INR), unless otherwise stated.
We reserve the right to change product prices, offers and promotions at any time without prior notice.
The price applicable to an order is the price displayed at the time the order is placed, subject to any obvious pricing or technical errors.
7. OFFERS AND DISCOUNTS
Promotional offers, discounts and sale prices may be available for a limited period.
Unless specifically stated, promotional offers cannot be combined with other discounts.
We reserve the right to modify, suspend or discontinue any promotional offer at any time.
8. PAYMENT
We accept the payment methods made available during the checkout process.
You agree to provide accurate and complete payment and billing information.
Orders may be subject to verification before processing.
9. SHIPPING AND DELIVERY
We aim to process and dispatch orders within the timeframe mentioned in our Shipping Policy.
Estimated delivery times are provided as guidance and may vary due to factors such as:
• Courier delays.
• Weather conditions.
• Public holidays.
• Incorrect or incomplete address information.
• Remote delivery locations.
• Unforeseen logistics issues.
Once an order has been handed over to the delivery partner, delivery is subject to the courier's service conditions.
For complete information about delivery, please refer to our Shipping Policy.
10. CANCELLATION, RETURNS AND REFUNDS
Order cancellation, return, replacement and refund requests are handled according to our Refund Policy.
Please review our Refund Policy before placing an order.
Products returned without meeting the applicable return conditions may not be eligible for a refund or replacement.
11. CUSTOMER INFORMATION
You agree to provide accurate information, including your name, phone number, email address and shipping address.
You are responsible for ensuring that the shipping information provided during checkout is correct.
Relive Care is not responsible for delays or failed delivery caused by incorrect or incomplete information provided by the customer.
12. INTELLECTUAL PROPERTY
All content available on this website, including text, logos, graphics, product descriptions, images, website design and other materials, belongs to Relive Care or its respective content providers, unless otherwise stated.
You may not copy, reproduce, modify, distribute or commercially use our website content without prior written permission.
13. THIRD-PARTY SERVICES
Our website may use third-party services such as payment processors, delivery partners, analytics services or other service providers.
Third-party services may have their own terms and privacy policies.
Relive Care is not responsible for the policies or practices of independent third-party service providers.
14. WEBSITE AVAILABILITY
We try to keep our website available and functioning properly, but we do not guarantee that the website will always be uninterrupted, error-free or available at all times.
We may temporarily suspend or modify the website for maintenance, updates, security or other operational reasons.
15. LIMITATION OF LIABILITY
To the extent permitted by applicable law, Relive Care shall not be liable for indirect, incidental or consequential losses arising from the use of our website or products.
Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.
16. PRIVACY
Your use of our website is also subject to our Privacy Policy.
Our Privacy Policy explains how we collect, use and protect information provided by customers and website visitors.
17. CHANGES TO THESE TERMS
We may update or modify these Terms & Conditions from time to time.
Any updated version will be posted on this page with a revised “Last Updated” date.
Your continued use of our website after changes are posted means that you accept the updated Terms.
18. GOVERNING LAW
These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.
Any disputes shall be subject to the jurisdiction of the competent courts in India, subject to applicable law.
19. CONTACT US
If you have questions regarding these Terms & Conditions, your order or our services, please contact us through the Contact Us page available on the Relive Care website.
Relive Care
Thank you for shopping with us.