Shipping policy
SHIPPING POLICY
Last Updated: 8 September 2026
Thank you for shopping with Relive Care.
We aim to process and deliver your orders as smoothly as possible. Please read the following Shipping Policy before placing your order.
1. SHIPPING AVAILABILITY
We currently offer shipping within India.
Delivery availability may vary depending on the customer's location and courier service coverage.
2. ORDER PROCESSING TIME
Orders are generally processed within 1–2 business days after the order is successfully placed.
Orders placed on weekends or public holidays may be processed on the next business day.
Processing time may be longer during major sales, holidays, or periods of unusually high order volume.
3. DELIVERY TIME
After your order has been dispatched, the estimated delivery time is generally:
• Most locations: 3–7 business days
• Remote or difficult-to-service locations: Additional time may be required
Delivery times are estimates and are not guaranteed. Actual delivery time may vary depending on the courier service, destination, weather, holidays, logistics conditions, and other circumstances beyond our reasonable control.
4. SHIPPING CHARGES
Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
If a product is advertised with free shipping, the applicable shipping charge will be shown as ₹0 during checkout, subject to the offer's terms and availability.
5. ORDER TRACKING
Once your order has been dispatched, tracking information may be provided to the email address or mobile number associated with your order, where tracking is available.
You can use the tracking information provided by the courier to check the status of your shipment.
Please allow some time for tracking information to become active after dispatch.
6. DELIVERY ATTEMPTS
The courier partner may make multiple delivery attempts.
Please ensure that your phone number is active and that someone is available to receive the package at the delivery address.
If delivery fails because the customer is unavailable, does not respond to the courier, or provides an incorrect or incomplete address, additional delivery attempts or re-shipping charges may apply where applicable.
7. WRONG OR INCOMPLETE ADDRESS
Customers are responsible for providing a complete and accurate delivery address and contact information during checkout.
Relive Care is not responsible for delivery delays or failed deliveries caused by incorrect, incomplete or outdated information provided by the customer.
If you notice an incorrect address after placing an order, please contact us as soon as possible. We will try to assist, but changes may not be possible after the order has been processed or shipped.
8. DELAYED DELIVERY
Although we work with delivery partners to deliver orders within the estimated timeframe, delays may occasionally occur due to:
• Courier or logistics delays
• Weather conditions
• Public holidays
• High order volumes
• Remote delivery locations
• Transportation or operational issues
• Events beyond our reasonable control
If your order is delayed, please contact us with your order number so that we can assist you.
9. LOST OR MISPLACED SHIPMENTS
If tracking information indicates that a shipment has been delivered but you have not received it, please contact us as soon as possible.
We may contact the courier partner to investigate the delivery status.
10. DAMAGED PACKAGE
If your package appears damaged when delivered, please take clear photographs or videos of the package before opening it, where possible.
If the product inside is damaged, contact us within 7 days of delivery and provide your order number along with clear photographs or videos of the damage.
Please refer to our Refund & Return Policy for further information.
11. NON-DELIVERY DUE TO CUSTOMER-RELATED REASONS
If an order is returned to the sender because of reasons attributable to the customer, such as:
• Incorrect or incomplete address
• Customer unavailable during delivery attempts
• Refusal to accept the package
• Failure to respond to the courier
additional shipping or re-shipping charges may apply where applicable.
12. CASH ON DELIVERY
If Cash on Delivery (COD) is available for your order, the applicable COD option will be displayed during checkout.
COD availability may vary depending on the product, location and courier service.
13. ORDER CHANGES OR CANCELLATION
If you want to change or cancel an order, please contact us as soon as possible.
We can only make changes or cancel an order if it has not already been processed or shipped.
Once an order has been shipped, cancellation or address changes may no longer be possible.
14. CONTACT US
If you have any questions about shipping or the status of your order, please contact us through the Contact Us page on the Relive Care website.
Please include your order number when contacting us about an existing order.
Relive Care
Thank you for shopping with us.